Terms & Conditions

ORDERS

1. Can I place an order over the phone?

Yes of course, someone from our team would be happy to take your order; you can call us on : +91-9408531000

2. Can I place an order in your studio ?

We would love to have you visit our studio and, yes, you can order at our studio. Enjoy a cup of coffee or homemade cookies while someone from our team processes your order.

3. Where is my confirmation email?

Sometimes, the right emails land up in spam. If you can’t find your order confirmation email, check spam. If you still don’t find it, simply request us to resend it.

4. When is my order confirmed?

When you place an order throughThis and That website, your order is confirmed contingent on receipt of payment. As soon as your payment has been processed (bank transfer, credit/debit cards) or collected (cash on order/cheque) you will receive another email confirming that your order has been processed.

5. What is Ready for Delivery time?

Most of our items are custom made to order. Ready for Delivery varies between 4-16 weeks time and indicates how long the product will take to be made and be ready in our warehouse for shipping. Once your order is ready someone from our team will get in touch with you to schedule a suitable time for delivery.

6. How long will it take for my order to arrive?

Our dedicated team of craftsmen are doing their very best to great quality products for you. Our delivery timeline is typically  1months. Once your order is ready someone from our team will get in touch with you to schedule a suitable time for delivery. We aim to deliver all products in one go but sometimes we will deliver products in batches if the delivery times of various items in your shopping bag vary greatly.

7. Can I track my order?

Our online tracking system is in the works, please bear with us till we have it up and running, but, in the mean time you can call us : +91-9408531000 or +91-940963100 or send us an email at connect@thisandthat.inand we’ll help you with the tracking information of your order.

PAYMENT

1. Why has my payment failed?

There could be numerous reasons that could have led to failure of payment. We advise you to check for the following -Make sure you enter your account details properly, i.e. username, password, billing address and 3D secure pin. If the internet connection is disrupted during a transaction, you may have to repeat the process.

2. Can I pay by cheque or cash?

We accept both cheque and cash payment. On confirmation of your order we will get in touch with you to schedule a suitable time to arrange a pick up for the payment.

3. What type of cards do you accept?

We accept the following cards;
Credit Cards – Visa and MasterCard
Debit Cards – for more than 50 banks
Net Banking – for 32 banks including ICICI, HDFC, Citibank, SBI, Axis, etc…

4. What forms of payment do you offer?

We offer the following options

-Cash on Order

If you’d like to pay by Cash on Order, we will get in touch with you after you have placed your order to schedule a suitable time to arrange a pick up/drop off.

-Bank Transfer

If you choose to make your payment via Bank Transfer our bank details are as below. Please do add your order number for reference.

-Cheque

If you’d like to pay by cheque, we will get in touch with after you have placed your order to schedule a suitable time to arrange a pick up/drop off. The cheque must be addressed This and That

-Net Banking / Credit Card / Debit Card

PRODUCT HANDLING

1. How will my item be packaged?

We at This and That take great care to ensure robust and efficient packaging using high quality packaging material and techniques

2. What do I need to take into consideration while unpacking?

You needn’t worry, our team will deliver and unpack for you

3. Will someone help with assembly of large furniture pieces ?

We will send some one for assembly for additional minimal charges

4. How do I make sure furniture pieces fit through doorways/hallways/stairways ?

Often one doesn’t realize that large pieces of furniture do not fit through doors / stairways. If you live in a space that has smaller doors / stairways, we recommend you measure the width and height of the door/stairway before you place an order to ensure your furniture can fit through.

GENERAL PRODUCT CARE AND MAINTENANCE INSTRUCTIONS

Our products are made with love and need a little care.

We advise the following-

Wooden Furniture

1. Keep away from direct sunlight.
2. Do not place hot objects on the surface.
3. Wipe using dry cloth.

Storage Furniture

All timber tends to shift slightly over time, due to changes in temperature. To ease drawer movement, simply rub a little candle wax on the drawer runners.

Upholstered Furniture

1.Dust and vacuum regularly to help keep fabric looking fresh
2. Keep away from direct sunlight.
3. Wipe using soft white cloth dampened with distilled water in case of a spill
4. Dry clean only or use professional in-house upholstery cleaning
5. We recommend regular fluffing and shaking of sofa cushions to maintain shape.

Glass Furniture
Wipe using dry cloth and glass surface cleanser

Metal Furniture
Wipe using dry cloth

Cushions
We recommend regular fluffing and shaking of cushions to maintain shape.

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